ClearChannel Radio's Number One Weekend Tech Show in the Boston Market -- More Than 20,000,000 Podcast Downloads! Craig interviews top industry insiders and explains the technology secrets everyone needs to know.

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Jerry Jao the CEO at Retention Science joins Craig to discuss Customer Retention Solutions. Small businesses should be focusing not only on customer acquisition over the holidays, but customer retention as well. To accomplish this, small businesses need to understand the kind of offers consumers respond to (e.g. different consumers respond to different offers such as free shipping vs. money off). Small businesses also need to know WHEN to reach out to consumers this holiday season and beyond

# 2014-01-21 by karen | Weekly Shows | Business | News | Financial